Statement charge directory: who billed you

Type the line from your statement into the search box, or find the company below. Each entry gives the statement text where the company publishes it (otherwise the brand name), what the charge usually is, and links to the company’s own pages: one to check the charge against your account, and one to cancel it or report a problem. If the line starts with a payment processor such as SQ *, SP * or TST*, the business named after it is the real seller. The statement charge decoder explains those prefixes.

How do you use an entry?

  1. Match the text, not the amount. Banks cut, pad and reorder merchant text. Remove the date, city, phone number and reference number, then compare what is left with the statement text and the “also seen as” forms.
  2. Check the account before you dispute. The “Check it” link goes to the company’s own billing history or charge help. A family member’s login, a second email address or an old trial explains most lines that look strange.
  3. Stopping and refunding are two different steps. Cancelling ends future charges. It does not usually refund the charge you already paid. Ask the company for that, or use the card dispute steps in the dispute-or-wait decision.
  4. Read the evidence line. 21 of the 108 statement lines here are printed on the company’s own help pages. For the other 87, we did not find the exact text on the company’s pages, so the entry shows the brand name. For those, trust the company’s billing history over the match.

Why is the name on the statement different from the service?

Across the 101 companies here, three patterns explain most lines that do not match the service you know. Each one changes where you check the charge and where you cancel.

  • Another company billed you for the service. A subscription started inside an iPhone or Android app is billed by Apple (APPLE.COM/BILL) or Google (GOOGLE * and the app’s name). Cancel it in your Apple subscriptions or Google Play subscriptions. Google Play notes that deleting the app does not cancel the subscription. The same happens with bundles: Hulu can be billed by Disney+, a phone carrier or Roku, and Netflix by Apple or a cable company. OpenAI, Headspace, ExpressVPN and Anthropic each say on their own help pages that a plan bought through an app store is billed and cancelled there.
  • A payment company stands in front of the seller. SQ *, SP * and TST* are followed by the real business. Paddle sells software for other companies, so its name comes first. Roblox says a line reading Xsolla*Roblox goes to Xsolla, not Roblox. For Square, Shopify and Toast lines, ask the business for a refund, not the payment company.
  • One company, several lines. 6 companies here bill under more than one statement text, for example a membership and single orders from the same app. Each line has its own entry, because each has its own check and cancel path.

Hypothetical example: a statement shows GOOGLE *DUOLINGO. The Duolingo website will not show that subscription, because Google Play billed it. Open Google Play’s subscriptions page and cancel there.

Streaming video

Video subscriptions and channel add-ons.

Amazon

Apple

Crunchyroll

Disney+

HBO Max

Hulu

LinkedIn

Netflix

Paramount+

Peacock

Music and audio

Music, podcast, and audiobook subscriptions.

Audible

Google

Pandora

SiriusXM

Spotify

Gaming

Game purchases, in-game currency, and gaming subscriptions.

Epic Games

Microsoft

Nintendo

PlayStation

Roblox

Steam

Food delivery

Delivery orders and delivery-membership subscriptions.

Blue Apron

DoorDash

  • DOORDASH

    A DoorDash order, tip or fee. Your Orders tab in the app lists each one. The Orders tab in the app can credit or refund a missing, wrong or damaged order without live support. (source)

    Check it: DoorDash consumer Help Center · Cancel or report it: How do I cancel my order?

    Brand name only: we did not find this statement text on the company's own pages. Source: DoorDash Help Center, checked 2026-09-26.

Grubhub

HelloFresh

Instacart

Uber

Retail and membership

Store memberships and recurring retail subscriptions.

Chewy

  • CHEWY also seen as CHEWY.COM

    A Chewy order, often an Autoship delivery that repeats on a schedule.

    Check it: Chewy Help

    Brand name only: we did not find this statement text on the company's own pages. Source: Chewy Help, checked 2026-09-26.

Costco

DoorDash

Sam's Club

Walmart+

Software, security, and productivity

App, VPN, password-manager, and cloud-storage subscriptions.

1Password

  • 1PASSWORD also seen as AGILEBITS

    A 1Password subscription. 1Password's terms name AgileBits Inc. as the company that charges subscription fees, so that name can appear instead.

    Check it: 1Password billing help · Cancel or report it: Manage or cancel 1Password

    Brand name only: we did not find this statement text on the company's own pages. Source: 1Password terms of service, checked 2026-09-26.

Adobe

Anthropic

Box

Canva

Dropbox

ExpressVPN

Google

Grammarly

Intuit QuickBooks

LastPass

McAfee

Microsoft

NordVPN

Norton

OpenAI

Perplexity

Telecom

Phone, internet, and cable/satellite bills.

If nobody in your household knows the charge: Check for a contract term or early-termination fee before you dispute. A card dispute does not cancel phone or internet service, and an active contract can keep billing.

AT&T

Comcast (Xfinity)

Spectrum

T-Mobile

Verizon

Payment processors

Prefixes a payment processor stamps in front of the actual seller's name.

If nobody in your household knows the charge: The name after the prefix is the real seller. Search your email for a receipt with the same date and amount, or use the processor's own lookup on the linked page, before you dispute with your card issuer.

Amazon

Google

Klarna

Paddle

PayPal

Sezzle

Shopify Payments

Square

Stripe

Toast

Venmo

Zelle

  • ZELLE

    A Zelle payment sent from your bank account. Zelle is built into your bank's app, so the payment history is in your bank's Zelle section. Zelle says a payment reaches the other person within minutes and cannot be reversed, so report a problem to your own bank. (source)

    Check it: Zelle Help Center

    Brand name only: we did not find this statement text on the company's own pages. Source: Zelle Help Center, checked 2026-09-26.

Fitness and wellness

Gym memberships and health/wellness app subscriptions.

Headspace

Peloton

Planet Fitness

  • PLANET FITNESS

    Planet Fitness monthly dues or the yearly membership fee. Cancellation goes through your home club, not a card dispute. Planet Fitness says the cancellation must reach your home club by the 25th of the month before the yearly fee is due. (source)

    Check it: Planet Fitness membership FAQs · Cancel or report it: Planet Fitness customer service

    Brand name only: we did not find this statement text on the company's own pages. Source: Planet Fitness membership FAQs, checked 2026-09-26.

Dating and genealogy

Dating apps and DNA/genealogy service subscriptions.

23andMe

Ancestry

Bumble

eharmony

Hinge

Match.com

Tinder

Creator platforms

Payments to creators through a subscription platform.

Patreon

Substack

Twitch

Utilities and insurance

Insurance premiums and household utility bills.

If nobody in your household knows the charge: Contact the utility or insurer to close the account or policy before you dispute. A card dispute stops one payment, not the service or policy behind it.

Allstate Insurance

Con Edison

GEICO

National Grid

Progressive Insurance

State Farm Insurance

Transport and tolls

Rideshare, rentals, tolls, and transport memberships.

If nobody in your household knows the charge: Check whether the charge is tied to a licence plate, toll tag or ride account rather than a login you know, and deal with that account as well as your card issuer.

Airbnb

American Airlines

Delta Air Lines

E-ZPass

Enterprise Rent-A-Car

Hertz

Hyatt Hotels

Lyft

Southwest Airlines

Turo

Uber

  • UBER ONE

    An Uber One membership renewal, billed monthly or yearly. Uber says you end the membership in the app under Uber One, then Manage Membership. (source)

    Check it: Uber One FAQ

    Brand name only: we did not find this statement text on the company's own pages. Source: Uber One FAQ | Riders | Uber Help, checked 2026-09-26.

Home, storage, and security

Storage units and home-security subscriptions.

If nobody in your household knows the charge: Contact the storage or security company to close the account. A card dispute does not end an agreement tied to a unit or a property.

ADT

Extra Space Storage

Ring

Education and learning

Course platforms and learning-app subscriptions.

Chegg

  • CHEGG

    A Chegg study subscription or order.

    Check it: Chegg - contact support

    Brand name only: we did not find this statement text on the company's own pages. Source: Chegg Contact Us, checked 2026-09-26.

Coursera

Duolingo

  • DUOLINGO

    A Duolingo subscription such as Super. If you subscribed in the iPhone or Android app, Apple or Google bills it instead.

    Check it: Duolingo Help

    Brand name only: we did not find this statement text on the company's own pages. Source: Duolingo Help, checked 2026-09-26.

MasterClass

Skillshare

Udemy

News and reading

News and magazine digital subscriptions.

The Wall Street Journal

  • WALL STREET JOURNAL also seen as DOW JONES

    A Wall Street Journal subscription, billed by its publisher Dow Jones.

    Check it: WSJ customer support

    Brand name only: we did not find this statement text on the company's own pages. Source: unverified, checked 2026-09-26.

The Washington Post

What if nobody recognizes the charge?

First search your email for the exact amount and date, and ask everyone who could use your card. If the charge is still unknown, ask the company to find the account it belongs to and close it. Then contact your card issuer. A credit card billing error is covered by Regulation Z: your written notice must reach the card issuer within 60 days after it sent the first statement that shows the error (12 CFR 1026.13). A debit card or bank account error is covered by Regulation E: tell your bank within 60 days after it sent the first statement that shows the error, by phone or in writing (the bank can ask for written confirmation within 10 business days) (12 CFR 1005.11). The bank-debit evidence file and the 15-minute identification workflow give the steps. A dispute is a process with a timeline. It does not promise a refund.