What is the SP * charge on my statement?
SP * is Shopify Payments (marketplace seller). Shopify Payments payment processor identifier used when purchasing from Shopify-powered merchants. If you did not authorize it, start with Shopify Payments (marketplace seller)’s own Shopify Payments (marketplace seller) billing help before a bank dispute — the biller can show the exact purchase and refund faster than a chargeback resolves.
The verified facts
| Statement text | SP * (also seen as SP *STORE NAME) |
|---|---|
| Biller | Shopify Payments (marketplace seller) |
| Category | Payment processors |
| Exact statement text documented by biller | Yes |
| Official lookup | Shopify Payments (marketplace seller) billing help |
| Cancel or manage | Manage or cancel Shopify Payments (marketplace seller) |
What to do next
- Check the charge in Shopify Payments (marketplace seller)’s own records first: Shopify Payments (marketplace seller) billing help. A shared household login is the most common answer.
- To stop future charges, use Manage or cancel Shopify Payments (marketplace seller). Cancellation stops renewals; it rarely refunds past ones on its own.
- If nobody in your household recognizes it after checking the biller's own records, dispute the charge with your card issuer and ask the biller to close whatever account it is tied to.
Different line on your statement? Try the statement charge decoder or browse the full charge directory.