What is the BOX* charge on my statement?
BOX* is Box. Box cloud storage subscription renewal charge. If you did not authorize it, start with Box’s own Box billing help before a bank dispute — the biller can show the exact purchase and refund faster than a chargeback resolves.
The verified facts
| Statement text | BOX* |
|---|---|
| Biller | Box |
| Category | Software, security, and productivity |
| Exact statement text documented by biller | Yes |
| Official lookup | Box billing help |
| Cancel or manage | Manage or cancel Box |
What to do next
- Check the charge in Box’s own records first: Box billing help. A shared household login is the most common answer.
- To stop future charges, use Manage or cancel Box. Cancellation stops renewals; it rarely refunds past ones on its own.
- If nobody in your household recognizes it after checking the biller's own records, dispute the charge with your card issuer and ask the biller to close whatever account it is tied to.
Different line on your statement? Try the statement charge decoder or browse the full charge directory.