Unauthorized ACH Debit From Your Bank Account? Start With This Evidence File
If an unauthorized ACH debit appears in your bank account, start by preserving the transaction details, then tell your bank or credit union you believe the electronic fund transfer was unauthorized or in error. Contact the merchant only when it is safe and useful to identify the charge or stop future billing; do not let a merchant call replace a bank error notice. Keep dates, screenshots, written messages, names, case numbers, and follow-up reminders in one evidence file.